Like with all official Android powered devices, the AG Chacer has a recovery partition - which amongst others is originally designed to handles factory data wipe in cases of a lost of forgotten screen lock or if user data got corrupt and now the device malfunctions. Unfortunately, it appears that the Recovery partition of the AG Chacer is not configured properly and hence does not allow a proper data wipe. In which case, you will need to get its ROM/firmware and flash it as per the steps here: http://www.satechhelp.co.za/13890/Flash-Firmware-Rom-Ag-Chacer-Ag-Mobile using a computer. You can also have this done for you at your nearest phone repairs shop of cause.
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