Hey - Please advise as to which of these steps here http://www.satechhelp.co.za/14365/Reload-Firmware-Rom-Mobicel-Vivo-Singel-Dual-Sim you are facing issues. Also see the tutorial here https://androidmtk.com/flash-stock-rom-using-smart-phone-flash-tool for screenshots to give you a hint of what you are to do.
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