Hi. Please try: Settings > Apps > swipe to All > scroll to PlayApp > Clear data > OK > reboot the phone and retry the PlayApp. If the same issue persist, then you may need to reset you phone. If this no go, then you may need to reload your phone's main software or firmware as per the tutorial here: http://www.satechhelp.co.za/13298/Flash-Download-Firmware-Ag-Chrome-Selfie
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