Hey, first try and follow the reset tutorial here http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa - if you are unsuccessful, then let us know the exact model number of your phone and we will advise as to how you can perform a factory reset which will clear the Vodafone Protect app together with all user data and apps. The model number is normally located under the battery on a white sticker.
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