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Answered: hard reset on model GT-I9060I it is a sumsung galaxy grand neo

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  1. remove the back cover and the battery for a couple of seconds. 
  2. Put the battery and the cover back in. 
  3. Now press and hold together:  Volume Up + Home Power button, until you see 
  4. Note :- The charger must be in otherwise this method not gonna work.

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