Hi. What is the model name of your Mobicel device. The model name is located on the same white sticker you copied the IMEI number from and it should be something like: Mobicel Metro 2, Mobicel Retro, Mobicel Zoom, etc. Kindly comment below with this piece of info and we will try and assist further. If this is the Mobicel Retro, then refer to the steps here http://www.satechhelp.co.za/2157/Reset-Mobicel-Retro-Factory-Default
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