Answered: how to reload blackberry q5 os10

Hello. Please follow the instructions below if you are using windows

1. Ensure the computer is connected to the Internet.
2. Install the latest version of BlackBerry Blend (includes BlackBerry Link) here: www.blackberry.com/blend
3. Power off the blackberry Q5 device.
4. Open BlackBerry Link.
5. Connect the device to the computer with the USB cable.
6. Under the Devices heading, click the device name when it is displayed.
   Note: If the device is not detected, at the top-right click Preferences.
7. Under Reload Device Software, click Reload.
8. Click OK.

For Mac Users 

1. Ensure the computer is connected to the Internet.
2. Install the latest version of BlackBerry Blend (includes BlackBerry Link) here: www.blackberry.com/blend
3. Power off the blackberry Q5 device.
4. Open BlackBerry Link.
5. Connect the device to the computer with the USB cable.
6. In the menu bar at the top-left of the screen, click BlackBerry Link > Preferences.
7. Under the Reload tab, click Reload.

Let us know if further assistance will be needed.