Hi.Unfortunately, there isn't much information on the manufacturer of this Plus4 Smart Touch to directly account for the factory faults seeming issues users are facing. If you could, I would suggest you swap it for a Vodafone Smart Kicka (VF685). Yes the issue seems to lean more on hardware than software and the company behind the Plus4 brand is sadly unknown it seems. You must still be under the 1 or 2 years warranty.
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