Hello
The Mobicel force requires a special tool to reset a forgotten password, You will have send the phone back to the manufacture of see if any local phone repair shop can remove the old password. Please note that the only way to remove old password will be "flashing the phone".
Mobicel help centre:
- Phone: 011 541 3300 or 076 624 4857 or 076 662 0019 or 072 753 2191
- Email enquiry@mobicell.co.za