Hey - Please reply if you are online and we will try and walk you through over our LiveChat page here http://livechat.satechhelp.co.za/ What needs to be done is to clear cache from the recovery menu as per the tutorial here http://www.satechhelp.co.za/1635/Hard-Reset-Ag-Chrome-Selfie Only be sure to choose 'Wipe cache partition' instead on Step 4.
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