Hi. If this is a Privacy Protect Password, the this here http://www.satechhelp.co.za/10361/Download-Flash-Rom-Firmware-Mobicel-Retro is your possible recourse. If you are still under warranty or do not have access to a computer (or simply dislike DIYs), then resort to this http://satechhelp.co.za/9877/Return-Mobicel-Phone-Tablet-Firmware-Flashing
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